Guest relation intern

Über uns

The hotel has 283 rooms, respectively, with superior rooms, deluxe rooms and executive rooms and various types of suites, tastefully decorated rooms, first-class equipment, with a complete mini-bar, safe, satellite TV, VOD system, broadband systems, and international and domesticlong-distance telephone, full hotel offers a convenient and comfortable environment, especially with non-smoking floors and ladies floor.

Aufgaben

Internship description:

1,Assist Front Office Manager in execution of the management of staff
2,Interact with guest at all opportunities, play a customer contact role
Being creative with every opportunity of offering efficient check in and check out

3,Coordinating with related front office sections about the guest whom reserved transportation service will receive express check in and checkout service

4,Ensuring front office personnel able to provide assistance and offer general information on hotel facilities and services to guest
5,Ensuring guest history/preference is always maintained and updated and the front office personnel is well knowledgeable of well using guest history/preference tool

Anforderungen

Requirements:

Major in hospitality; or relevant background.
Relevant experience in international hotels preferred.
Outstanding communication and organization skill.
Good written and oral English.